Customer Support

From choosing your hair to caring for it after arrival, ROCHÉ Customer Care is here to make the experience feel as considered as the product itself. Tell us what you need, and we will guide you from there.

Shopping Support

We can help with questions about:

  • wigs and bundles
  • lengths and textures
  • density and lace
  • closures and frontals
  • color and product selection
  • how many bundles you may need
  • product care

If you are unsure, ask before making permanent changes to the hair.

Order Support

Contact us for help with order status, shipping, tracking, address corrections, order changes, and cancellation requests. Have your order number ready.

Returns and Refunds

Review the Returns and Exchanges and Refund Policy pages before submitting a request. They explain eligibility, required information, inspection, and what happens next.

Damaged or Incorrect Orders

If something arrives damaged or incorrect, contact us within 72 hours of delivery. Do not alter or install the product. Include clear photographs so we can review the issue quickly.

Contact Form Fields

  • First name
  • Last name
  • Email
  • Phone number — optional
  • Order number — if applicable
  • What can we help with? — dropdown
  • Message
  • Photo or video upload — when relevant

Support category options

  • Product Question
  • Help Choosing Hair
  • Order Status
  • Shipping and Tracking
  • Return or Exchange
  • Refund
  • Cancellation
  • Lost Package
  • Damaged Product
  • Incorrect Order
  • Hair Care
  • Other

Primary CTA: SEND MY REQUEST

Before You Contact Us

For the fastest assistance, include:

  • order number
  • email used at checkout

  • product involved

  • clear explanation of the question or concern
  • photographs or video when relevant

Complete information in the first message helps us respond efficiently.

Response Time

Customer Care aims to respond within 1–2 business days. Responses may take slightly longer during launches, promotions, and holidays.

Keep communication about the same issue in the original support thread whenever possible.

Customer Care Hours

[ROCHÉ CONFIRM: days, hours, and time zone]

Messages received outside normal hours will be reviewed on the next business day.

Contact

Email: contact@rochehair.com

Contact form: https://rochehair.com/pages/contact

Mailing address: 1345 Seaboard Ind Blvd NW, b4, Atlanta GA 30318, United States

Have another question? Contact Customer Care. We are here to help.