Payment & Shipping

Every Roché order is a step toward wearing your presence. Here’s what to expect from checkout to delivery.

Payment

How can I pay?

The payment methods available for your order will appear at checkout. Select your preferred option and follow the prompts to complete your purchase. Availability may vary by location and order.

Your order is confirmed once payment is successfully processed. If a payment does not go through, please check the details entered or try another option shown at checkout. For questions about a charge or an order confirmation, email contact@rochehair.com.

Before you place your order

Please review your selections, shipping address, and contact information carefully. If you need to change or cancel an order, contact us as soon as possible. Cancellation requests must be made within 24 hours of placing the order and are subject to the status of fulfillment. See our [Cancellation Policy] for details.

Shipping

What does shipping cost?

Available shipping options and their costs are shown at checkout after you enter your delivery address. Any applicable taxes or other charges will also be presented before you place your order.

Where does Roché ship?

Enter your address at checkout to see whether delivery is available for your location. International shipping options, when available, will be displayed there. Customers are responsible for any applicable customs duties or import charges unless checkout states otherwise.

When will my order ship?

Please allow 2–4 business days for order processing before shipment. Custom wigs or items with a stated preparation time may take longer; check the product page for details. Processing time is separate from the carrier’s delivery time.

When your order ships, we’ll send a confirmation email with tracking information. Delivery estimates shown at checkout are estimates and may change because of carrier delays or other circumstances outside our control.

How can I track my order?

Use the tracking link in your shipping confirmation email. Tracking updates may take some time to appear after the carrier receives your package. If you need help, email contact@rochehair.com with your order number.

Delivery tips

Please confirm that your shipping address is complete and accurate before submitting your order. If your package arrives with visible damage, or an item is missing, incorrect, or damaged, contact us within 72 hours of delivery. Include your order number, a description of the issue, and clear photos of the packaging and product so we can review it.

For questions about a package marked delivered that you cannot locate, see our [Lost & Stolen Packages Policy] or contact us for assistance.

Contact Roché Hair

Questions about payment, shipping, or an existing order? Email contact@rochehair.com and include your order number if you have one.

Customer service availability: Monday–Friday, 8:00 p.m.–6:00 a.m. (U.S. time)