Order Tracking

Once your ROCHÉ order ships, we will send tracking details to the email address used at checkout.

Find Your Tracking Information

Check your shipping-confirmation email and select the tracking link. You may also use our order tracking page.

If you do not see the message, check your spam or promotions folder and confirm that you are checking the email address used for the order.

When Tracking Begins

After you receive a shipping confirmation, allow up to 24–48 hours for the carrier's first scan to appear. A label may be created before the package is physically scanned into the carrier network.

Tracking Is Not Updating

Tracking may pause while a shipment moves between facilities. If there has been no movement for several business days:

1. Review the carrier's latest tracking detail.
2. Contact the carrier for the most current information.
3. If the carrier cannot help, contact ROCHÉ with your order and tracking numbers.

Tracking Says Delivered

If tracking shows delivery but the package is missing, do not submit a standard return request. Follow the steps in our Lost or Stolen Package Policy.

Tracking Shows an Address Problem

Contact the carrier and ROCHÉ immediately. Address corrections or delivery redirects depend on carrier rules and cannot be guaranteed after shipment.

Need Help?

Contact Customer Care with:

• full name
• order number
• email used at checkout
• tracking number
• a short description of the issue